If you’re having trouble moving beyond the first page of our returns website (or receiving error messages stating that your order number or email is incorrect, it could be due to one of these reasons:
Exchange and return processing time
Once your tracking number shows the item was delivered back to our warehouse please allow 5-7 business for your return of exchange to be processed.
Order number is incorrect.
Our order numbers are 6 digits long, should look like 110401. Look on your confirmation email for the 6 digit number.
Email is incorrect.
Be sure to use the email associated with your order. If you are getting an error, double check other email addresses you may have.
Our system doesn't currently allow for free international exchanges. International fulfillment is one of our main goals for this year. Once we are able to fulfill internationally, we will be able to process international returns or exchanges.
Order is outside of return window.
Our return policy allows for returns and exchanges within 30 days of purchase. If you are outside of this 30-day window, your order will show as ineligible for exchange or return.
Return or exchange already processed.
If you visited the returns site previously and submitted an exchange or return, your order will show as ineligible for a return if you try to process it again (even if the label wasn’t used or the return wasn’t completed). If you need access to the label you had received initially, we always send a copy to the email associated with the order. If you need to cancel or re-do your return, please feel free to contact us at firstname.lastname@example.org and we can get you set up!
Size I wanted to exchange for is out of stock.
Exchanges for a different size of the product is based on the availability of our inventory. If there is no inventory of the desired product, sadly we cannot fulfill the exchange as desired. However, we are more than happy to exchange your item for a different product in the desired size. If this is not satisfactory, we can also issue you a refund for this portion of your order.