RSVLTS has built our returns and exchanges website to make the process as easy as possible. It is one number one goal to make sure you are 100% satisfied. You can get started right here.
If you’re having trouble moving beyond the first page of our returns website (or receiving error messages stating that your order number or email is incorrect, it could be due to one of these reasons:
Order number is incorrect.
Our order numbers are 5 digits long, should look like 60401. Look on your confirmation email or your packing list that came along with your delivery for the 5 digit number. If you are inputting a 7-digit number, that looks like 19817192, that is incorrect. The # before all order numbers also doesn’t need to be entered.
Email is incorrect.
Be sure to use the email associated with your order. If you are getting an error double check other email address you may have.
Our system doesn't currently allow for free international exchanges. You can check out our article on how to process international exchanges and returns here.
Order is outside of return window.
Our return policy allows for returns and exchanges within 90 days of purchase. If you are outside of this 90-day window, your order will show as ineligible for exchange or return.
Return or exchange already processed.
If you visited the returns site previously and submitted an exchange or return, your order will show as ineligible for a return if you try to process it again (even if the label wasn’t used or the return wasn’t completed). If you need access to the label you had received initially, we always send a copy to the email associated with the order. If you need to cancel or re-do your return, please feel free to contact us at firstname.lastname@example.org and we can get you set up!